Customer Care Training Programme

The Terp Group Customer Care Training programme® has been designed specifically for the Ugandan market in order to assist organizations with new customer and client services demands. The course equips employees with effective and polite customer service, emphasizing empathy, language, tone and how to manage various scenarios.

It is practical and addresses local cultural values as well as international ones and assists organizations to establish an internationalized Customer care, sales and client services. This course was built in response to a strong need expressed by many corporate opening offices in Uganda and finding quality labour with a low appreciation of customer care.

CCT MODULES

Customer classification
People behavioral characteristics
Responding to queries
Empathy skills
Verbal and non verbal communication techniques
Cultural values and customer care

For more information on courses offered contact:

The Training Manager
annest@terpgroup.com
+256 718 493143

Customer Care Training Programme

Communication Training